Thomas Cook (India) along with its Group Company SOTC Travel has announced the extension of their Assured Safe Travel Programme with the launch of a complimentary Doctor on Call 24×7 service, exclusively for their customers. The companies have partnered with Apollo Clinics – a member of the Apollo Hospitals Group, the leader in the Indian healthcare sector, to reassure and assist customers while travelling.
The Doctor on Call service is a meaningful initiative to support and reassure customers by addressing their health and medical queries via tele-consultation, by ensuring an effective way to connect with top quality doctors while on holiday.
Even as travel recovery is being enabled again, the biggest challenge now is the challenge to re-instil confidence and a positive sentiment towards leisure travel in most customers, who remain worried and cautious. As leaders, Thomas Cook & SOTC have taken this challenge head-on and put together a holistic three pronged customer confidence-building program in the form of the “Assured-Insured-Secured” Program that covers every aspect of physical safety as well as mental and financial security to give the customer complete peace of mind.
The Assured Safe Travel Program developed and rolled out in association with Apollo Clinics is the most comprehensive set of travel safety protocols in the new normal, encompassing not only internal processes, retail outlets etc., but also every partner and service provider across airlines, local travel service partners, hotels, attractions etc.
Insured in partnership with ICICI Lombard & Go Digit General Insurance Limited has customers fully covered with possibly the most comprehensive retail travel insurance program that includes COVID-19 related hospitalization up to sum assured.
As part of the Secured aspect, to ensure customer confidence from a money and security point of view, the companies offer flexible date changes, rescheduling, cancellations and even guaranteed, accelerated refunds (subject to certain minimum criteria).
The companies also launched the country’s first Safe Holiday Helpline to offer free Holiday expert consultation to help customers navigate the maze of confusing and changing information about state regulations, International travel guidelines, etc., to instil confidence and make the best and safest choice for their travel.
Madhavan Menon, Chairman & Managing Director, Thomas Cook (India)said, “As leaders in the travel industry, our teams across Thomas Cook India and SOTC are focused on ensuring the health and safety of our customers and our endeavour is to provide them the confidence to travel. Our Doctor on Call service in association with Apollo Clinics – a member of the Apollo Hospitals Group, is an extension of our Assured Safe Travel Program and yet another step towards reassuring our customers with dedicated and meticulous health care services, should the need arise at any point in time on tour. Through this initiative, combined with our Assured, Insured & Secured program, we seek to cover every aspect of physical safety as well as mental and financial security – to give customers the total peace of mind they deserve when planning a holiday in the new normal.”
Anand Wasker, Chief Operating Officer, Apollo Clinic, said, “We provide all Primary Healthcare services under one roof via Apollo Clinic format and are committed to offering world-class healthcare services to our customers. We are delighted to partner with Thomas Cook and SOTC to offer tele consultation services to customers who are in need while travelling.”
