Air Canada has signed for the full Amadeus Altéa Suite passenger service system (PSS) including reservations, inventory, and departure control solutions. The Amadeus Altéa Suite, once fully implemented, will enable Air Canada to enhance customer experience by delivering more consistent and personalized customer service based on individual customer preferences and attributes, pursue additional revenue generating opportunities, and improve operational efficiency. To support Air Canada’s international network, the Altéa Suite will help Air Canada achieve closer integration with its codeshare partners and within the Star Alliance – more than two thirds of which are also Altéa carriers.
In addition to these solutions, the carrier will implement a range of other Amadeus IT solutions such as Anytime Merchandising, Customer Experience Management, Payments, Revenue Integrity, Group Management and Passenger Recovery. With the implementation of Amadeus Anytime Merchandising, Air Canada will be able to propose personalized offers according to individual preferences. The combination of the Altéa Suite and Amadeus Anytime Merchandising will, in particular, ensure that Air Canada is well equipped to address evolving industry initiatives such as IATA’s New Distribution Capability (NDC).
“This new agreement with Amadeus marks the evolution of what has been a long, successful and strategic partnership. We see the benefits of having a fully integrated IT and distribution strategy which brings the strongest distribution capabilities as well as next-generation airline IT services to our customers worldwide,” said Lucie Guillemette, Executive Vice President and Chief Commercial Officer, Air Canada.
“With Amadeus as its partner, Air Canada will ultimately have in place a modern, flexible community-based IT platform, other business-critical technology solutions, and unsurpassed distribution of its fares and content around the world,” said Julia Sattel, Senior Vice President, Airlines, Amadeus.
Air Canada is targeting full Altéa Suite implementation in 2019. The renewed distribution agreement between Amadeus and Air Canada is effective immediately.
