GVK managed Chhatrapati Shivaji International Airport (CSIA) has emerged as one of the top performing airports in the annual ACI Airport Service Quality Awards for 2012. It has been rated the third best airport worldwide for airports in the 25-40 million passengers per annum (mppa) category as announced by Airports Council International (ACI). The survey was conducted at 275 airports across the globe.
Reflecting on this achievement, G. V. Sanjay Reddy, Managing Director, MIAL, said, “We have always worked towards the goal of quality service and strived to cultivate a customer-oriented service culture at CSIA. We are happy and proud that the airport continues to win accolades and gain international recognition year on year for its service standards and facilities. This award is a reaffirmation of our vision to transform CSIA into one of the world’s best airports that consistently delights customers and be the pride of Mumbai. We truly appreciate the strong support and encouragement shown by CSIA passengers.”
During 2012, CSIA became the first airport to initiate the mapping process voluntarily and submit emission levels to DGCA. CSIA was awarded the ISO certification for its carbon emissions accounting by Bureau Veritas, a global leader in carbon certification worldwide. MIAL also released its first comprehensive corporate sustainability report, titled “The Sustainability Report 2012” that complies with the rigorous international standards of the Global Reporting Initiative (GRI). With this, CSIA became the first airport in India to report on sustainability. Last month, CSIA also bagged the prestigious ‘Golden Peacock National Quality Award 2012’ for its efforts and contribution in raising standards in quality of service.
MIAL is currently implementing a master plan to build an all-new integrated terminal, T2, designed to cater to 40 million passengers annually. When completed, it will be a state-of-the-art, four level integrated terminal with an area of around 4,39,000 sq. mts. and will include new taxiways and apron areas for aircraft parking.
