Etihad Airways has launched a mobile application for the iPhone. The Etihad Airways mobile app provides comprehensive trip management capabilities by taking advantage of the latest innovations in mobile technology. Travellers can organise their journey on the app including booking tickets, checking-in and viewing the status of their flight. The app also includes high resolution enhanced seat maps, giving passengers a detailed layout of the cabin and their chosen seat. The airline has also partnered with Abu Dhabi Airports Company, enabling user to navigate their way around Abu Dhabi International Airport using indoor maps.
Peter Baumgartner, Chief Commercial Officer, Etihad Airways said, “Etihad Airways is dedicated to delivering excellence in every single guest interaction, be it face-to-face or on digital channels. We strive to provide innovative solutions that ensure our guests enjoy a seamless world-class service. We are confident that our guests will be delighted with the speed of the app, its ease of use and its considerable functionality. Regular travellers will also appreciate the ability to organise their journey on the go – all on the mobile app.”
The Etihad Airways app allows passengers to check in for their flight by using their mobile phone to simply scan their passport page. Travellers can also pay for their tickets by scanning their credit card, eliminating the need to enter passenger details and payment information manually.
The simple booking process allows customers to compare multiple fare choices and upgrade options. In the ‘My Trips’ section travellers can view all their past and upcoming trips, which are automatically linked to their Etihad Guest reward programme account. Boarding passes can be viewed from the app or downloaded directly to iOS Wallet.
Robert Webb, Chief Information Technology Officer, Etihad Aviation Group said, “The mobile app marks a great step forward in our Digital Guest Innovation strategy. Through technology, we’re creating more personalised and tailored digital services and products to benefit our guests. This is just the beginning as we continue to empower our guests with greater control and flexibility over the entire booking and travel experience including how they choose to interact with our airline.”
