The airline made announcements aimed at enhancing customer experience and expanding its footprint in India and internationally
IndiGo celebrated its 18th anniversary by making announcements heralding a new era for the airline and its customers
The 18th anniversary was celebrated in style at the iconic Bharat Mandapam, ITPO Delhi with an audience comprising dignitaries across travel community, partners, investors, financial community, and IndiGo’s leadership.
The airline made announcements aimed at enhancing customer experience and expanding its footprint in India and internationally. Soon it will add Jaffna as its 34th international destination and with another 6~7 later this financial year, IndiGo will cross the mark of 40 international destinations soon.
IndiGo announced the characteristics of ‘IndiGo Stretch’ – a tailor-made business product on the busiest and business routes of the country, redefining business travel in India. IndiGo Stretch is a coupe-style, 2-seat wide bay, and crafted to provide customers with a relaxed and comfortable journey.
Furthermore, it announced the launch of its much-awaited loyalty program, ‘IndiGo BluChip’, designed to reward its unwavering loyal customers with BluChips on IndiGo flights.
To complement these advancements, IndiGo has revamped its website and mobile application.
Exiting Covid in 2022, IndiGo has embarked on the strategy “Towards new heights and across new frontiers”. Over the last two years, IndiGo has already taken tangible steps in defining the next phase of growth towards becoming a global aviation player. These include placing the largest ever single aircraft order of 500 aircraft, introduction of XLRs in 2025, and the momentous order for the widebody A350-900, which is expected to start delivering in 2027. These steps will enable IndiGo to double in scale and size by end of the decade, soaring towards these new heights and across new frontiers.
The airline connects the country by flying to 88 destinations with over 400 domestic routes, giving access to millions of first-time flyers and providing connectivity to all large, medium, and smaller cities across the nation. The airline also embarked on journey of internationalization by already serving 33 cities and over 100 international routes.
Pieter Elbers, Chief Executive Officer, IndiGo, commented, “I would like to deeply thank the 600 million customers since inception that choose to fly IndiGo and all my colleagues who work so relentlessly and professionally serving our customers. With India’s soaring economy and the evolving aspirations of the Indian society, it’s time for us to redefine air travel once again and provide our evolving customers more benefits as they travel the world on us.”
“We announce the launch of indigo Stretch – a tailor- made business product; and IndiGo BluChip – our much-awaited loyalty program. In addition, we have also launched a completely refreshed website and app with several features to make our customers experience more hassle-free,” Elbers added.
