Lufthansa has been voted “Best Western European Airline” and “Best Transatlantic Airline”, while its First Class lounge has been named the best in the world. The passenger survey, which collected the votes of 18 million passengers from over 100 countries, also gave top marks to the Lufthansa First Class Terminal at Frankfurt Airport. According to the assessing institute Skytrax this reflects the high standard and service of the facilities. Dr Reinhold Huber, Senior Vice President Product & Marketing, Lufthansa received these prizes on the airline’s behalf at the World Airline Awards, hosted at the Paris Air Show in Le Bourget.
“We are working hard to make our customer services even better and even more comfortable. These awards are further confirmation of the investments we have made in the passenger experience and in our employees’ training. With our exclusive First Class Terminal in Frankfurt, we offer a tailored premium service on the ground – we are delighted that our guests appreciate this. We are investing around one million euros a day in the refitting of our new Business Class alone. We have made significant improvements to our in-flight meals and have opened a large number of new lounges on the ground. We are currently in the process of expanding our entertainment service, and innovative products such as FlyNet – which we are the only airline worldwide to offer on long-haul flights – round off our range of services. We have a clearly defined goal: to become the first Western Five Star Airline by 2015. We still need our fifth star in Business Class to get there, and that is what is driving us forward,” Huber said.
