South African Airways (SAA) has been awarded the 4-Star Airline ranking for 2014 by Skytrax, the independent, global airline rating organisation, for the 12th year in a row. SAA also remains the only carrier on the African continent to achieve this high level 4-Star Airline rating. SAA’s 4-Star ranking signifies that the airline has achieved a good standard of product across all travel categories, with standards of staff service delivery in both the onboard and airport environments also being well ranked.
“SAA staff is dedicated in providing our customers the best service possible. We have worked hard to ensure this ranking and will implement further improvements. Our position as the leading carrier on the continent is confirmed by the fact that we are still the only carrier on the African continent to have achieved the high level 4-Star airline rating,” said Monwabisi Kalawe, Group CEO, SAA.
Edward Plaisted, CEO, Skytrax stated, “SAA has both maintained and improved quality levels throughout the past year, and continue to delivering world-class product and service standard to their customers, making their 4-Star ranking well-deserved. This 4-Star Ranking demonstrates that South African Airways passengers can look forward to a high quality of product and service. The Skytrax ranking provides an accurate and independent guide for travellers around the world, and the 4-Star Airline status is a most respected category. SAA has been ranked a 4-Star Airline for a number of years, and we are delighted to see them retain this status for 2014.”
