SriLankan Airlines today entered into a landmark agreement with Amadeus that will see the airline migrate to Amadeus’ full Altéa suite by 2014. The deal, which is the first of its kind for Amadeus in the Indian subcontinent, will enable both SriLankan Airlines and its sister airline, Mihin Lanka, to adopt Amadeus’ next generation IT suite in order to manage its mission-critical reservations, ticketing, inventory and departure control processes.
Under the terms of the agreement, the two companies will work in close co-operation to begin the migration process from SriLankan’s existing passenger service system to Altéa, with the first phase of the migration, covering the reservations, inventory and ticketing modules, scheduled to be completed this year. Migration to the Altéa departure control system module is planned to commence in the first half of 2014.
Commenting on the development, Nishantha Wickremasinhe, Chairman, SriLankan Airlines, said : “We consider this a significant move in our future plans to place SriLankan Airlines in an advantageous position and becoming the first airline to adopt the Altéa Suite in the Indian subcontinent displays our commitment to be on par with the technological developments that are critical for efficiency in today’s aviation industry.”
David Brett, President Amadeus Asia Pacific, said: “As an ever greater number of people fly from and within Asia Pacific destinations, whether they’re first-time leisure travellers or seasoned business travellers, their demands and expectations are going to increase accordingly. Amadeus’ strategic direction is to provide the solutions airlines require to meet the current and future requirements of an increasingly discerning and demanding travelling public. This also includes helping airlines run as efficiently as possible while maintaining high levels of customer service. We’re delighted to support SriLankan Airlines as one of the most progressive airlines in the region.”
