Paytm will offer free cancellation on bus ticket bookings after the lockdown period ends. The company’s online travel booking vertical, Paytm Travel owns a significant market share and is the country’s fastest growing platform for booking air, train and bus tickets. Free cancellation feature is the latest among several initiatives taken by Paytm to support its customers during the ongoing Coronavirus crisis.
In a statement, Paytm Travel confirmed that customers will be able to pre-book bus tickets as soon as the lockdown ends. In case of any change in plans, they will be allowed to cancel the tickets upto few hours before the scheduled travel time, without paying a single rupee. This free cancellation period will vary for different operators, and will be mentioned on the Paytm app. The company has already partnered with over 200 bus operators to offer free cancellation service.
Abhishek Rajan, Sr. Vice President at Paytm Travel said, “This is an unprecedented crisis for our country and country-wide lockdown is necessary to stop the spread of Coronavirus. However, there are millions of people stuck in different towns & cities, far away from their families & friends. We understand that they would want to travel as soon as this lockdown is lifted and therefore we are working to provide them an option to book bus tickets in advance without worrying about the loss of money in case of a change in their plans.”
