SriLankan Airlines’ frequent flyer programme ‘FlySmiLes’ goes live

Members can now navigate their personalised dashboard, check their FlySmiLes miles balance and track their membership tier progress.

SriLankan Airlines’ frequent flyer programme, FlySmiLes, has gone live with a reimagined website. The platform is designed to bring exceptional ease and privileges, aimed to enhancing the travel experience for FlySmiLes members.

Dimuthu Tennakoon, Head of Worldwide Sales and Distribution of SriLankan Airlines, stated, “The new FlySmiLes’ website exemplifies our unwavering commitment to delivering a superior customer experience. It marks a significant step forward in how we engage with and reward our loyal customers. With its enhanced, user-friendly features, the website empowers members to access exclusive rewards and personalised offers anytime, anywhere.”

Chamara Perera, Group Head of Information Technology of SriLankan Airlines, added, “Developed entirely in-house, this project reflects the remarkable talent and innovation within our airline. The collective efforts of our teams ensured that every detail and feature of the website met the specific needs of our frequent flyers. By integrating cutting-edge technology, the website strikes the perfect balance between practicality and aesthetics, serving as a comprehensive digital front for FlySmiLes and providing solutions for nearly every member requirement.”

Members can now navigate their personalised dashboard, check their FlySmiLes miles balance and track their membership tier progress. FlySmiLes offers Platinum, Gold, Classic and Blue membership levels, while Silver membership is exclusively available for SriLankan Airlines’ co-branded credit card holders.