Cathay Pacific is making it easier for customers to manage bookings their way with a new WhatsApp chat support service that provides quick solutions to their queries directly through the messaging app. Customers in India can now use Cathay Pacific’s verified WhatsApp account to make new bookings, amend or upgrade their existing bookings, seek assistance on baggage queries, redeem Asia Miles, and more all in a single chat.
The new WhatsApp chat service offers an additional option to the current customer service channels. WhatsApp is the leading mobile messaging app in India, and the country is one of the first ports in the Cathay Pacific network to launch this service.
Mark Sutch, Regional General Manager for South Asia, Middle East and Africa, Cathay Pacific said, “We are delighted to add WhatsApp as a servicing tool for our customers in India. As an extension of our communications channels, this new feature will ensure our customers are assisted with their queries as quickly and seamlessly as possible.”
