To streamline the cancellation process which will further improve travel experience for our passengers, IndiGo has decided to revise the flight cancellation and change fee for both domestic and international flights effective midnight today.
The revision only applies if the change or cancellation is made within 0-3 days of the travel dates. The charges remain the same in case a passenger is making the change four or more days in advance of the travel dates.
In line with the passenger charter released by the Ministry of Civil Aviation (MOCA) in February 2019, customers can make any changes or cancellations free of charge within 24 hours of booking on domestic flights, provided they have booked their tickets at least 7 days in advance of the scheduled departure.
William Boulter, Chief Commercial Officer, IndiGo said, “We have revised our flight cancellation and change fee effective midnight today. This will help us bring down the last-minute changes to a minimum, enabling better capacity utilization on-board. Improved processes will help us to continue providing IndiGo’s on-time, courteous and hassle-free service at affordable fares.”
