IntrCity SmartBus becomes the first travel mode in the country to publicly publish its on-time punctuality (OTP) data on a monthly basis. With Safety and Reliability already being the pillars of their promise to customers, IntrCity SmartBus now adds Punctuality to its core values.
Commenting on the development, Manish Rathi, Co-founder & CEO of IntrCity SmartBus said “We are thrilled to usher in a new era of transparency and accountability in the Indian travel industry with the public release of our on-time punctuality data. By sharing this data, we demonstrate our unwavering commitment to our customers and strive to build their trust in our services. Our vision is to make buses the preferred mode of travel for middle India (‘Bharat’), and this initiative is a significant step towards achieving that goal. We believe that by measuring, managing, and improving our punctuality, we can redefine the travel experience and empower millions of travelers across the country.”
IntrCity SmartBus adheres to global industry standards in measuring OTP, where any bus departing or arriving within 15 minutes of its scheduled time is considered on-time. The decision to publish monthly on-time data in the public domain is driven by IntrCity SmartBus’s belief that measuring performance is the first step towards managing and improving it.
IntrCity SmartBus Implements Tracking Punctuality in Bus Travel Industry
