Marriott India is celebrating its’ first M-Day for 2016 with a week full of activities focused on guests, associates and other stakeholders. The underlying message of this M-Day is to walk our guests through the ‘Marriott India Story’ and promote themes such as women empowerment and women in leadership. M-Day stands for more; more in terms of guests, business closures resulting in revenues, associates and opportunities.
Marriott India has launched version 2.0 of M-Day this year. M-Day 2.0 is an initiative to drive revenue by engaging guests in activities that will build closer partnerships and result in long term business opportunities. The initiative aims at establishing a catalogue summarising best practice events for Marriott India. All participating hotels will be implementing breakthrough guest engagement initiatives to please all stakeholders in the most innovative way. The property or market with the most unique initiatives will be recognized by Marriott India for setting a benchmark in guest service and employee appreciation.
Speaking about this initiative, Manish Tolani, Area Director of Sales & Marketing – South Asia at Marriott International said, “The M-Day 2.0 Making it happen! initiative is a unique way to show the brand’s quest to excel in guest service and employee satisfaction. It will help our employees to connect and engage with the Marriott guest better, go beyond the call of duty and pause to build relationships outside the usual dynamics of work. It is also a way of letting our guests know that we constantly strive to add more value to their business by our innovative client engagement approach.”
Resonating the theme of ‘Women Empowerment’, M-Day 2.0 will see all 32 hotels engaging the lady guests and employees in luxurious activities such as pool yoga, cooking classes with the chefs, special hi-tea sessions in the wilderness, souvenirs and thank you memorabilia. All experiences will be captured on the social media platforms of each of these hotels.
